Definition of Wong and Haggerty's [10] patient experience domains used in the assessment of patient experiences of care
| Patient experience domain | Definition |
| Access | Access can be broadly defined as the ease and ability for consumers and community groups to access a provider, service or an institution |
| Interpersonal communication | The extent to which patients are involved in making decisions about their treatment |
| Continuity and coordination | Continuity is the patients’ experience of care over time. Coordination is the provision and organisation of health services and information to meet a patient's health needs |
| Comprehensiveness of services | The provision, either directly or indirectly, of a full range of services to meet patients’ or clients’ healthcare needs |
| Trust | The expectation that the other person will behave in a way that is beneficial and that allows for risks to be taken based on this expectation and the expectation that the other person will behave in a way that is beneficial and that allows for risks to be taken based on this expectation [10] |
| Patient-reported impacts | Patients’ or clients’ ability or readiness to engage in health behaviours that will maintain or improve their health status |